- NYA Cleaners agree to provide first class cleaning services to you, the Customer, at your nominated address.
- The Service will be for such cleaning / domestic duties as agreed between you and NYA Cleaners at the time of booking. All cleaning products and equipment required to service your property are provided by NYA Cleaners. You may request to use your own products if preferred.
- If, at any time prior to or during your service, a Franchisee feels there is a safety issue, at their discretion, they can terminate the service until a later date when the issue has been resolved.
Our Satisfaction Guarantee
We guarantee that you are satisfied with our cleaning, or your money back. Should you have any concern or issue with your clean, and you let us know within 24 hours of the start of your clean, we are happy to make it right and ensure that you are left with a quality clean. We may require photos of concerned areas prior to visits or refunds. We will then re-schedule the clean at no cost to you to address the area of concern within 7 days to be eligible for our cleaners returning to your home to fix the issue or whatever solution is deemed appropriate.
www.nyacleaners.com
