Provide a safe working environment for Not Your Average Cleaners to perform the Service;
Leave access unobstructed to those areas of the Property requiring the Service;
Provide our staff with access to all service utilities (including hot and cold water, electricity, and rubbish bins) as required to complete the Service;
Prior to the commencement of the Service, inform Not Your Average Cleanersof any hazards, slippery surfaces, risks or dangers you’re aware of.
If you feel certain items in your home/office are more valuable to you than others, please secure them or inform us to their importance, so extra care is taken when working with them.
In light of the current Coronavirus (Covid-19 Outbreak) please advise us if you have any symptoms which may place you at risk of spreading the virus. This should be done prior to Not Your Average Cleaners arriving at your residence.
Our Satisfaction Guarantee
We guarantee that you are satisfied with our cleaning, or your money back. Should you have any concern or issue with your clean, and you let us know within 24 hours of the start of your clean, we are happy to make it right and ensure that you are left with a quality clean. We may require photos of concerned areas prior to visits or refunds. We will then re-schedule the clean at no cost to you to address the area of concern within 7 days to be eligible for our cleaners returning to your home to fix the issue or whatever solution is deemed appropriate.
www.nyacleaners.com
